AI Navigator

AI Solutions for Training | Prospecting | Coaching | Key Account Planning | Pipeline Managements

Performance Insights is proud to announce our partnership with St. Meyer & Hubbard. We have partnered with them to jointly develop AI solutions for commercial and business banking. Two years ago, we had an AI vision to improve sales performance. We are now announcing AI Navigator. AI Navigator is the first product developed in collaboration with St. Meyer & Hubbard. AI Navigator works with ChatGPT or Copilot. AI Navigator works with any CRM system (and Microsoft Outlook and Google Workspace) and is an affordable solution for both community banks and large regional banks.

6 Ways to Use AI Navigator to Improve Sales Performance

AI Navigator is focused on training, prospecting, coaching, pipeline management, and key account planning for commercial and business banking. AI Navigator has been designed to provide 6 ways to improve sales performance.

1. Power Prospecting

Many banks report that their salespeople claim call planning takes too much time. However, many industry experts agree that poor call planning can have significant consequences in commercial banking, as it directly affect sales performance, customer engagement, and prospect conversion rates.

According to CSO Insights, 57% of salespeople fail to effectively qualify their prospects due to the lack of preparation, leading to wasted time and missed opportunities.

Rain Group Research indicates that 48% of sales calls are rated as ‘poor’ by prospects, primarily due to the lack of preparation and call planning.

Attend our webinars and workshops to understand how AI Navigator, with automated AI discovery call plans, is changing the game in prospecting.

  • 20% increase in prospect conversion rates and new sales-ready opportunities
  • 80% improvement in knowledge retention
  • 30% higher CRM usage
  • 20 % increase in win rates along with 25% increase in goal attainment

— Gartner Group

2. Sales Training

To improve the impact of sales training, AI can play a significant role by fostering practice, enhancing retention, and boosting the ROI of training efforts. The Performance Insights and St. Meyer & Hubbard AI tools include micro-learning and spaced retention using the St. Meyer & Hubbard knowledge base. AI-powered sales training reinforcement functionality like AI Navigator has shown promising success.

  • Increased knowledge retention: According to Gartner, AI-powered training tools like AI Navigator, that provide AI reinforcement and spaced repetition (practice) can boost knowledge retention by 30% to 40% over traditional methods.
  • Improved sales performance: Forrester research indicates that sales teams using AI tools like AI Navigator report up to a 50% improvement in sales performance metrics, such as win rates and deal sizes.
  • Higher engagement Rates: Integrated with CRM systems, IBM indicates micro-learning platforms like AI Navigator often have 20% to 30% higher engagement rates that traditional methods.
  • Increased win rates and shorter sales cycles: Sales teams in a variety of industries report up to a 25% increase in win rates and a 20% reduction in sales cycles.

3. Sales Coaching

AI is increasingly impactful in sales coaching, as it helps address issues like call planning, low productivity, inconsistent customer engagement, poor knowledge retention, sales performance, and overall talent development.

Performance Insights and St. Meyer & Hubbard have developed an automated AI-powered Coaching tool to assist with sales coaching and training retention. The Coaching tool uses real-time AI algorithms and diagnostics to analyze sales performance, identify performance opportunities, and connect corrective sales activities with sales outcomes using St. Meyer & Hubbard’s knowledge base. The coaching plans have been designed to provide a framework for weekly check-ins in harmony with the Discipline of Sales Execution (focus, acting on lead measures, keeping a compelling scoreboard, and creating a cadence of accountability).

AI-powered coaching tools like AI Navigator are proving essential in finding knowledge gaps, sales performance issues, and engagement inconsistencies that sales coaches often face.

By leveraging this coaching tool, coaches can make more informed decisions, tailor coaching strategies to individual needs, and ultimately drive better results across the team.

4. Personal Sales Assistant

According to Accenture, banks report a productivity increase of up to 40% amount sales teams using AI-powered sales assistants. An AI-powered personal sales assistant is a virtual assistant powered by artificial intelligence designed to support salespeople by automating data entry, appointments and scheduling, pipeline management, call planning, and data-driven insights to enhance customer interactions. Performance Insights and St. Meyer & Hubbard have jointly developed a personal sales assistant that acts like a companion that gets better the more it is used. The personal sales assistant proactively provides industry, customer, and contact information in the salesperson’s ‘Moments-of-Need’ when planning for prospect calls, managing a pipeline, and managing a book-of-business. The personal sales assistant automates many CRM tasks like reducing CRM data entry, and improving the sales stack data quality. AI Navigator will:

  • Provide Real-Time Insights and Recommendations
  • Provide Performance Analytics
  • Complete a Variety of Sales Tasks Automatically
  • Improve CRM Adoption by Providing Task Automation and Data Auto-Correction
  • Provide Market Analysis, Business Information, and Contact Information

5. Grow Customer Relationships

Performance Insights and St. Meyer & Hubbard are developing the first AI-powered portfolio management tool in the banking industry. AI Navigator provides sophisticated analytics (customer segmentation and propensity models (likelihood to buy). AI Navigator provides an automated AI Key Account Planning tool.

  • McKinsey reports that banks using AI-powered customer insights like propensity models can see up to a 30% increase in customer retention and 25% increase in relationship growth.
  • AI can increase customer lifetime value (CLV) by up to 25%, according to research by Accenture as it helps sales teams identify upsell and cross-sell opportunities.
  • According to IBM, AI-powered tools like AI Navigator can increase customer retention by 35%. These tools ensure that customers receive timely follow-up and answers to their questions, fostering a positive customer experience and brand loyalty.
  • Deloitte reports that banks that leverage AI see a 20%-30% increase in cross-sell and upsell success. These AI tools identify patterns in purchasing behavior, allowing salespeople to recommend relevant additional product and services.

6. Eliminate Data Entry

AI tools provided by AI Navigator can significantly reduce or even eliminate CRM data entry across the sales stack by automating data capture from third party data aggregators, auto-correct and reconcile the CRM data across the entire sales-stack and Maximize CRM Adoption. AI must have accurate data to provide critical tools like micro-learning, micro-task management, and spaced repetition. AI Navigator’s tools include:

  • Auto-Correct, Reconcile, and Enrich the data in the sales stack. The AI Navigator tools sync data across the sales stack while working with third party data aggregators to fix inaccurate data, eliminate duplicate data, update decaying data, and provide missing data.
  • Providing Micro-Task Management tools to automatically complete CRM tasks like entering new prospects, automating appointments, customer correspondence and converting prospects to pipeline opportunities. These tools automatically coordinate with third party aggregators to update contacts, business and market details.